What is CCM?

CCM software streamlines the design, personalization, delivery, and tracking of customer communications like letters and statements that inform and engage customers across web, mobile, and print channels.

Our CCM solutions excel at interactive real-time, ad-hoc customer communications. Companies look to Topdown to help frontline employees efficiently create and personalize communications during high value, real-time customer journeys. We can also combine your customer data with our conditional logic and RESTful APIs to fully automate customer communications, whether via batch processing or on an on-demand (event-based) basis — for example, when integrated with a self-service web portal. Our solutions are nimble, flexible, user-friendly, and responsive to requests at scale.

Go from Siloed to Superior CCM

Some view CCM as a cost to be contained, and not as part of an integrated customer experience. When CCM sits in a silo, disconnected from your digital experience (DX) architecture, you end up with duplicated resources and inconsistent branding across customer journeys. The result is a poor customer experience that can damage customer loyalty.

You need a CCM solution that can share data and content with the rest of your DX architecture, like Topdown’s CLIENT LETTER® or INTOUCH® software.

Choose Topdown and you’ll get software with unprecedented deployment flexibility, user friendliness, and adaptability along with the best services and customer support in the industry.