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Business users create and manage communications without help, delays or chargebacks from IT.
Everything you need from an enterprise-grade CCM solution—with a slick, context-sensitive user interface.
With our 100% cloud (SaaS) solution, you can drastically reduce your CCM-related infrastructure costs.
Connect to any data source for better customer experiences; integrate apps to boost employee productivity.
INTOUCH prevents unauthorized access and protects your customer data while in use, at rest, and in transit.
Get an overview of INTOUCH, Topdown's cloud-based CCM software.
Learn about the services and software we used to build INTOUCH.
Learn how INTOUCH keeps your customer data and communications secure in the cloud.
Get an overview of Topdown's approach to compliance with various industry standards.
The first time you see INTOUCH, you feel the difference. It doesn’t just look better than other communication “solutions” or “platforms”, it works better, too. Or rather, you work better when you use INTOUCH.
INTOUCH is a completely new, 100% cloud (multi-tenant SaaS) CCM solution. It has a modern, microservices-based architecture and uses only the latest technologies. That means you'll see short time to value from the INTOUCH content services application and extended ROI from the underlying services.
Some CCM vendors offer an attractively-priced base package and then require lots of add-on items. Other vendors separate infrastructure and application costs. Not Topdown. With INTOUCH, you'll get all the features you'd expect from an enterprise-grade CCM solution at a very affordable price, based on the number of users and the volume of communications.
INTOUCH is “...a completely new cloud-based approach to CCM for sharing data, content and processes across organizations.”
Craig Le Clair, Research VP
Forrester
INTOUCH is “...a really good solution that recognizes there are different use cases; it’s contextually-driven and easy to use, not only from a business user perspective, but also from an IT perspective. The INTOUCH pricing is transparent, and includes all the features that INTOUCH brings.”
Kaspar Roos, Founder and CEO
Aspire
A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience.
Tom Benton, Vice President of Research and Consulting
Novarica
“I would recommend using INTOUCH because of the open API, the microservices approach and open standards. That makes the product extensible. It's entry price is very competitive. If you're looking to make a switch, this would be a prime candidate for evaluation.”
Gerald Edwards, Chief Technology Officer
The Sourcing Group
