You can identify and address customer experience (CX) gaps by mapping out critical customer journeys to see what works and what doesn’t from the customer’s point of view. To do this, you need to take a close look at very specific customer/company interactions, starting with the ones that most directly impact your business objectives and/or potentially contribute to customer experience gaps that lead to customer attrition.

Ah, Labor Day. A time to kick back from work and enjoy the last vestige of summer. Wouldn’t it be great if every day could be Labor Day? Or, at the very least, a lot less laborious?