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Automation | Customer Communications | Digital Experience | Document Automation
Technology has changed the face of customer communication.
Customer Experience | Customer Communications | Document Automation | RPA
Effective customer communication involves more than screaming messages at your audience.
Customer Experience | Customer Communications | Personalization
With respect to customer communications, personalization is extremely important.
As leading customer communication management (CCM) tech developers focus increasingly on hybrid and cloud-based applications, security remains a concern. A Google search of the phrase “Is the cloud secure?” returns over 261 million results. Modern business wants to take advantage of technology and savings, but companies remain dubious that the security is truly comparable to older tech options like on-premise platforms.
When you’re choosing customer communication management (CCM) software — or any enterprise software, really — you want solutions that are built to solve today’s problems and needs as well as future needs, like integratability with other customer experience (CX) tools and adaptability to emerging technologies and changing customer expectations.
Customer Experience | Customer Communications
Not that long ago, customer communications management (CCM) would be a part of most companies’ operations department since it was all about automating the printing and mailing of massive amounts of documents. Now, though, CCM has to serve both print and digital channels, so it’s moving under the digital experience (DX) delivery umbrella and becoming an integral piece of an organization's customer engagement hub. That means the CCM buyer is changing. Here's why that's a good thing.
