Communications
Everything you need to know about customer communications and customer experience!
Automation | Strategy | Customer Experience | Digital Experience | Document Automation
By:
John Zimmerer
December 28th, 2020
We’ve all heard of the saying that “communication is key”. But what does that really mean, especially when it comes to business communications? Let’s take a look at how to measure the business impact of creating and sending customer communications.
Automation | Customer Communications | Omni-channel | Personalization | Customer Journey | Document Automation
By:
John Zimmerer
December 21st, 2020
2020 has revealed new aspects about the economy and the relationship that businesses form with their clients. One of these revelations, increasingly evident over the last decade or so, is the correlation between the customer experience and key business metrics.
Document Automation | Contract
By:
John Zimmerer
February 10th, 2020
In the era of always-on responsiveness and instant communications, organizations are looking at how to simplify the digital creation of contracts. Finance, procurement, legal, and other departments are looking to standardize and simplify the management of the underlying content and to automate the contract creation.
Automation | Customer Communications | Digital Experience | Document Automation
By:
John Zimmerer
September 3rd, 2018
Technology has changed the face of customer communication.
Customer Experience | Customer Communications | Document Automation | RPA
By:
John Zimmerer
August 13th, 2018
Effective customer communication involves more than screaming messages at your audience.