A quasi-governmental financial institution with a large call center and fulfillment operation needed to replace aging internally-developed customer correpondence software. They evaluated several customer communication management solutions before selecting CLIENT LETTER® from Topdown.
Get the case study and find out how "the Bank" was able to:
- Eliminate over 50% of their correspondence templates
- Reduce time to generate correspondence by 70%
- Collapse the correspondence workflow by 75%
- Improve the consistency of communications using approval workflows
- Monitor compliance using audit trails and reports
- Reduce wasted time, material and postage costs
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